Cancellations

Cancellations 

Final Sale items: Cancellations are not accepted when items are marked as final sale. Learn more about our Final Sale policies here.

Regular sale items: 

  • we honour cancellations made before the item has shipped with a 3% service fee on cancelled purchases. This is the fee charged by your credit card to process the initial purchase and is not refundable in case you change your mind.
  • If your purchase was made in a currency other than CAD, the cancellation fee is 5%, which include foreign exchange fees.

For cancellations when paid with Klarna, there is a 7% service fee on cancelled purchases. This is the fee charged by Klarna to process the original purchase and is not refundable.

If you still want to cancel the order, simply email us at contact@highfidelityvinyl.store with your name, email address and the order number and we will process your cancellation the same day.

In case you wish to cancel your order after the item has shipped, we consider it a return. See our return policies here.

 

 

 

Incorrectly shipped items:

Because sometimes mistakes happen.

If you received a wrong item, you are eligible for a free replacement. Please contact us asap via contact@highfidelityvinyl.store. 

  • If you have received a wrong variant of the album (i.e. you wanted Taylor Swift Blue vinyl, but you received a Taylor Swift Red vinyl) we will ask you if you want to keep the vinyl and we may offer you a small refund to compensate you for your trouble.
  • If you have received a completely different album (i.e. you wanted Taylor Swift's Midnights vinyl but somehow got Harry Style's Fine Line) we will send you a replacement free of charge.

In either case, we want to make sure you send us the proof of the wrong item, so have your phone camera handy:

  1. Take a photo of the wrong item.
  2. Take a photo of the packing slip that came in the package
  3. Send it both to us to the email above with your claim.

Once we receive the proof of the wrong item delivered, we will send you a pre-paid return label with the tracking number. Your replacement will be sent 1 business day after the return has been received.

 

Replacements on electronics:

We honour replacements in case of damaged, incorrectly shipped or defective turntables, cassette players and headphones.

 

Defective electronics:

Because sometimes it's just a faulty product.

Replacement

If the merchandise is defective, and it is within 30 days of order receipt we will happily exchange it for you. You are eligible for a free replacement with the same item.

Please see here for how to recognize a defect

Returns are subject to approval, so contact us at contact@highfidelityvinyl.store and we will instruct you on the process.

Once your return is approved, we will send you a pre-paid return label with the tracking number.

Replacement will be sent after the return tracking shows progress.

 

Refunds

In case the product is defective and you don't want a replacement, our policy entitles you to a refund minus the shipping costs. Please read carefully below and follow the steps:

  1. Send us an email with the following information:
    1. Order number
    2. Serial number of the defective unit
    3. Describe the issue
    4. Attach the video that shows the issue
    5. Send it to contact@highfidelityvinyl.store
  2. We will respond to you within 24 hours, to initiate the return
  3. We will provide you with the return address
  4. The cost of the return shipment is paid by you and is not refundable
  5. Once we receive the product, we will inspect it to ensure it is defective as described.When we confirm the defect on our end, you will be issued the refund, minus the original shipping and handling costs.