Returns
Because sometimes we just change our mind
If you have changed your mind and no longer want the item you purchased, we will accept your return with with the following conditions outlined below.
Canadian Returns
Unopened merchandise
- Merchandise must be unopened and returned in the same condition it arrived in
- Merchandise must be returned in the original packaging and the packaging has to be undamaged
- You are responsible to cover the shipping costs of the return. You are welcome to arrange your own shipping or have us arrange it for you. If you choose to have us arrange for return shipping, the cost will be deducted from your refund.
- Cost of the original shipping is not refundable
- Once we receive the item, we will issue you the refund minus the 15% restocking fee (the re-stocking fee is calculated based on the full price of the item)
Opened and not defective merchandise
- Merchandise must be returned in the original packaging and the packaging has to be undamaged
- The item should be in mint physical condition, without any signs of wear & tear. We will inspect the returned merchandise upon receipt before issuing the refund.
- Items with visible signs of wear & tear will not be accepted
- You are responsible to cover the shipping costs of the return. You are welcome to arrange your own shipping or have us arrange it for you. If you choose to have us arrange for return shipping, the cost will be deducted from your refund.
- Cost of the original shipping is not refundable
- Once we receive the item, we will issue you the refund minus the 25% restocking fee (the re-stocking fee is calculated based on the full price of the item).
Canadian Return Address
High Fidelity Returns
c/o Rado
49 Cornerbrook Dr
North York, ON
M3A 1H5
U.S. Returns
For our U.S. customers, returns can be a bit more involved due to complex trade regulations as per the new US administration.
Please allow up to 21 business days for your return to be received, reviewed, and processed.
Returns also involve additional costs, outlined below:
Return shipping: You are responsible for the cost of return shipping. Shipments must be fully tracked and insured for loss or damage. If a return is lost or damaged in transit, we’re unable to issue a refund; any reimbursement would need to be handled through your shipping carrier and insurance.
Tariffs: Products imported into the U.S. are subject to US import tariffs and are not refundable in case of a return. In most cases, this cost appears as a separate line item at checkout. For select product categories, we may choose to cover tariffs, which is why you may not have seen this charge at purchase - however, tariffs can still apply at the time of import and may be deducted where applicable.
Cross-border and transaction costs: These include 5.5% foreign exchange & payment processing fees, a 5% Canadian duties fee, a 15% restocking fee, and a USD $7.49 import brokerage fee.
US Return Address
High Fidelity Vinyl
4220 Hyde Park Blvd
Unit 67589
Niagara Falls, NY
14305
USA
Return due to undeliverable shipments
It is customers' responsibility to fill out the correct postal address on your order, provide specific delivery instructions if necessary and arrange that your package is received at your address.
We have seen our deliveries turned away for these and similar reasons:
- Incorrect address
- Package refused at the door
- Recipient not at the address
When this happens, we have to initiate an investigation with the shipper to understand what exactly happened. We do not issue refunds or replacements until we have received feedback from the shipper. This may take up to 21 business days.
Once we receive the shipment back we have 2 options:
- Re-send the order: if this is your choice, there will be the cost of additional shipping, even if your original shipment was free. The cost is calculated on your delivery address and we will do our best to give you a discounted shipping rate.
- Refund the order: We will gladly refund your order, minus the return shipping fee, minus the 10% restocking fee (the re-stocking fee is calculated based on the full price of the item, not the sale price)
Incorrectly shipped items:
Because sometimes mistakes happen.
If you received a wrong item, you are eligible for a free replacement. Please contact us asap via contact@highfidelityvinyl.store.
- If you have received a wrong variant of the album (i.e. you wanted Taylor Swift Blue vinyl, but you received a Taylor Swift Red vinyl) we will ask you if you want to keep the vinyl and we may offer you a small refund to compensate you for your trouble.
- If you have received a completely different album (i.e. you wanted Taylor Swift's Midnights vinyl but somehow got Harry Style's Fine Line) we will send you a replacement free of charge.
In either case, we want to make sure you send us the proof of the wrong item, so have your phone camera handy:
- Take a photo of the wrong item.
- Take a photo of the packing slip that came in the package
- Send it both to us to the email above with your claim.
Once we receive the proof of the wrong item delivered, we will send you a pre-paid return label with the tracking number. Your replacement will be sent 1 business day after the return has been received.